Augmen Digital

Customer Support

• Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour).
• Organize messages in inbox and tracker with proper status.
• Nurture any leads generated to make sure they convert based on the optimal conversion event for the client.
• Monitor comments and address customer questions (based on the client's chosen package).
• Add and/or update existing FAQs and response templates to fit the client's needs.
• Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.

Lead Response Agent – Chat Support Specialist