Senior Client Success Manager

Augeo

Senior Client Success Manager at Augeo managing relationships for Fortune 500 clients. Ensuring successful program execution and delivering exceptional client value through relationship management and program oversight.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, ensuring effective communication and program execution while managing financial performance and quality expectations. Proficient in utilizing AI tools and Microsoft Suite for reporting and presentations.

Highest-signal resume keywords

Client Relationship ManagementProgram ManagementFinancial Performance ManagementMicrosoft Suite ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementProgram ManagementFinancial LiteracyChange Order PreparationStatement of Work Preparation

Soft Skills

Communication SkillsOrganizational SkillsIssue Resolution

Tools & Technologies

AI ToolsMicrosoft Suite

Industry Keywords

Client Account ManagementLoyalty ProgramsService Agreements

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned client account(s)
Build and maintain positive relationships with client contacts at various organizational levels, including senior stakeholders
Act as a trusted liaison and advocate for client needs within Augeo
Ensure timely, transparent client communications through regular updates, meeting coordination, and proactive issue resolution
Partner with Solution Delivery and Project Management to capture business requirements and ensure timely, accurate program execution
Manage program scope, timelines, financial performance and quality expectations as outlined in Service Agreements
Prepare and present Change Orders and Statements of Work for program adjustments
Own revenue and gross profit (GP) targets for the assigned account or portfolio

Requirements

What you’ll need

5+ years of client relationship management or account management experience.
Four-year college degree required.
Demonstrated proficiency using AI tools in daily flow of work preferred.
Experience with employee, channel, or customer loyalty programs preferred.
Strong organizational and communication skills to manage multiple priorities.
Ability to build and maintain client relationships and resolve issues effectively.
Basic financial literacy for program performance, invoicing and budget support.
Proficiency in Microsoft Suite for reporting and presentations.
Flexibility for remote work; preference for Eastern or Central US presence.

Benefits

Comp & perks

Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
paid Long-Term disability and Life Insurance
HSA/FSA plans
varying voluntary benefits such as critical, hospital, pet coverage and much more
Employee benefit education, campaigns and wellness opportunities
401k retirement matching and financial planning resources
Education reimbursement
Several EAP resources
13 paid holidays and PTO time
Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
Employee referral bonuses
Employee group opportunities
Fun, casual and flexible working environment that embraces the hybrid workstyle
Career growth opportunities
Summer internship program