Senior Customer Success Manager, Italy

Aufinity Group | España

(Senior) Customer Success Manager overseeing strategic expansion in Italy. Driving project management and stakeholder engagement for FinTech solutions.

Posted 5/19/2026full-timeRome • 🇮🇹 ItalySeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolio
Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rollout
Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project tracking
Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managers
Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic value
Translate direct customer feedback into actionable project requirements for our internal product and engineering teams

Requirements

What you’ll need

Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementations
Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situations
Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment
Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressure
Native or bilingual Italian language skills combined with business-fluent English and a strong willingness to travel

Benefits

Comp & perks

Growth journey: Impactful opportunity to be part of one of the most exciting and fastest-growing FinTech scale-ups in Europe
Development: Extensive training budgets and tailored career advancement opportunities to constantly improve your skills
Culture: Open and transparent corporate environment that actively encourages flat hierarchies and the realization of your own ideas
Flexibility: Modern working models with the possibility to work from home and balance your professional life
Team spirit: Vibrant community fostered by regular monthly team events, celebrations, and shared fun

ATS Keywords

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Hard Skills & Tools

digital project managementsoftware implementationpayment process platformproject trackingproduct adoptioncustomer feedback analysis

Soft Skills

executive presencenegotiationcross-functional collaborationeducation and trainingproblem-solvingstructured working styleability to work under pressure