Customer Success Manager – Scale
AuditBoard
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,400 - $135,600 per year
About the role
- Manage a high-volume portfolio by leveraging one-to-many communication strategies and CRM/CS tools
- Monitor churn risk through behavioral signals and health scores
- Identify usage-based expansion opportunities and MQLs
- Guide customers toward self-service or live event resources while triaging critical issues
- Drive feature adoption at scale by launching automated onboarding journeys
- Cultivate digital-first relationships through community engagement, newsletters, and events
- Collaborate with CS Ops to optimize systems, playbooks, and reporting
- Partner with Product, Marketing, and CS Ops to align campaign messaging
- Maintain accurate data in Gainsight and CRM platforms to track scaled CS KPIs
Requirements
- 3+ years of experience in Customer Success or Account Management within a B2B SaaS environment
- Proven experience in a customer-facing role with an emphasis on identifying systemic trends across a broad customer base to drive programmatic outcomes
- 1+ years of hands-on experience with AuditBoard or similar GRC platform, data load processes, and advanced configurations (preferred)
- Exceptional writing and presentation skills, with a focus on "one-to-many" engagement
- Ability to distill complex product value into high-level digital narratives that resonate with C-level executives to drive program strategy and value at scale
- Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus)
- Self-motivated and proactive, with a "process-first" mentality
- Willingness and ability to travel within the U.S. and Canada as needed.
Benefits
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementdata load processesadvanced configurationsprogrammatic outcomeschurn risk monitoringfeature adoptionusage-based expansionMQLsone-to-many communication
Soft Skills
writing skillspresentation skillsself-motivatedproactiveprocess-first mentalitycollaborationcommunity engagementtriaging critical issuesdistilling complex product valuerelationship cultivation