AuditBoard

Customer Success Manager

AuditBoard

full-time

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
  • Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
  • Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
  • Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
  • Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
  • Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
  • Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred).
  • 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
  • Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
  • Possess the ability to interface with C-level executives to drive program strategy and ROI.
  • Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have).
  • Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
  • Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team.
Benefits
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Employee resource groups
  • Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementB2B SaaSAuditRisk ManagementComplianceManagement ConsultingAuditBoardData Load ProcessesAdvanced Configurations
Soft Skills
CommunicationRelationship-BuildingProblem-SolvingStakeholder EngagementInfluencingSelf-MotivatedProactiveIndependent WorkManaging AmbiguityCustomer Advocacy