Renewals Manager
AuditBoard
full-time
Posted on:
Location Type: Remote
Location: Poland
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Tech Stack
About the role
- Develop and implement strategic renewal plans, initiate processes 120 days before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals.
- Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes.
- Generate and deliver renewal quotes and order forms accurately and in a timely manner.
- Manage coordination and execution of amendments and renewal documents.
- Provide accurate rolling 180 day forecasts, update SFDC and forecasting tools, and ensure clear, professional communication with customers.
- Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals.
Requirements
- Proven track record (3+ years) in SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations.
- Proficiency to advance with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
- Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively.
- Effective interpersonal skills for working with cross-functional teams, and clear, concise communication; ability to convey complex information clearly and professionally.
- Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment. Closing renewals on time and with a sense of urgency.
- Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals.
- Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.
- Detail-oriented mindset: a commitment to accuracy and quality in documentation.
- Excellent presentation, verbal and written communication skills.
- Self motivated, proactive, and energetic team player.
- Bachelor’s Degree in Accounting, Business, Finance, or a related field is a plus
Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the Cerritos office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS renewalscontract negotiationsaccount managementforecastingupsell opportunitiescontract assessmentdocumentation accuracy
Soft Skills
interpersonal skillsorganizational skillsattention to detailclear communicationtask prioritizationproactive problem solvingcustomer experience focuspresentation skillsteam playerself-motivated