Serve as primary client contact for active accounts once onboarding is complete.
Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.
Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.
Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.
Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).
Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).
Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.
Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.
Act as liaison between clients and internal teams on priorities, timelines, and deliverables.
Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.
Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.
Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.
Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.
Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

Requirements

3–6+ years in client success, account management, or performance marketing roles
Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)
Proven track record of owning client relationships tied to revenue retention and growth
Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy
Familiarity with pacing, forecasting, and budget management in a campaign environment
Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)
Experience working with CRM systems (HubSpot, Salesforce, etc.)
Ad platforms or DSPs (programmatic experience is a big plus)
Reporting tools (Looker, Tableau, Excel/Sheets)

Benefits

Fully remote work environment
Competitive salary and uncapped bonus potential
Health, dental, and vision benefits
Other fringe benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend
Flexible PTO and paid holidays
Opportunity to help shape financial operations at a rapidly scaling tech company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client successaccount managementperformance marketingdigital advertising campaignsdata analysisbudget managementcampaign optimizationperformance reviewsKPI strategyforecasting

Soft Skills

communicationrelationship buildingstrategic thinkingproblem solvingproactive identificationcollaborationclient managementinsight generationrisk managementperformance-driven