AudioEye

Senior Manager, Program Management – Service Delivery

AudioEye

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Own and manage post-sale implementation programs, ensuring successful delivery and customer outcomes
  • Establish and monitor key performance indicators, including time-to-value, implementation success rate, adoption metrics, and defect rates
  • Define, implement, and continuously improve post-sale program management processes, workflows, and playbooks.
  • Drive automation, process standardization, and operational improvements across post-sale programs
  • Ensure comprehensive QA and testing processes for customer-facing deliverables
  • Manage complex programs and multiple customer projects, ensuring alignment with scope, timeline, and resources
  • Identify, track, and mitigate program risks and customer escalations
  • Collaborate with cross-functional teams to align implementation objectives with customer success and product strategy
  • Manage and coach a team of Project Management staff to ensure successful and timely delivery

Requirements

  • Minimum of 8 years of program/project management experience in a SaaS post-sale environment, with proven expertise across delivery, customer implementations, and complex software onboarding programs
  • Strong knowledge of QA processes and methodologies, with experience implementing QA frameworks in SaaS delivery
  • Demonstrated ability to manage cross-functional stakeholder relationships and influence outcomes
  • Proven expertise across project management best practices and methodologies, with the ability to tailor approach to stakeholder needs and make transformational changes to team operating procedures in a fast-paced environment
  • Ability to dive deep with hands-on project management while zooming out to implement strategic improvements and drive broader goals and objectives
  • Data-driven with experience using metrics and dashboards to monitor program health and inform decisions
  • Excellent written and verbal communication skills, including customer-facing communication
  • Proficiency with program management tools such as Jira, Asana, or equivalent
Benefits
  • Work with a talented but humble team
  • Competitive compensation and equity
  • Weekly paid family meal
  • 401k, medical, dental, and vision insurance
  • Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
  • 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
  • To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementQA processesSaaS deliveryimplementation success rateadoption metricsdefect ratesautomationprocess standardizationdata-driven decision making
Soft Skills
customer outcomescross-functional collaborationstakeholder managementinfluence outcomestransformational changecommunication skillscoachingrisk managementproblem-solvingteam leadership