IT Support Specialist, Full-Time
Atwoods Ranch & Home
full-time
Posted on:
Location Type: Office
Location: Bozeman • Montana • United States
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About the role
- Answer IT Support phone and respond to ticket queue – this is the first point of contact for Murdoch’s IT Support.
- Support Point of Sale, including maintain and install POS computers, signature capture pads, receipt printers, scanners, cash drawers and invoice printers.
- Initiate and track all company hardware replacement and repair.
- Contact Dell Technical Support and arrange onsite computer repairs.
- Ensure that our retail stores and our Home Office are online and running properly - everything from computer hardware and applications to auxiliary devices and much more!
- Proactively detect, troubleshoot, and resolve all issues affecting production systems and applications.
- Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage.
- Weekly proactive calling of stores to identify current issues and needs.
- Represent Murdoch’s in a positive and professional manner.
- Demonstrate “team” attitude.
- Exhibit strong follow-through on all tasks at hand.
- Support Specialists will be called on to work outside the 8-to-5 day when the organization’s activities require IT support beyond those hours.
- IT Support Specialists may be on call during weekends or scheduled to work weekends with a weekday scheduled off.
Requirements
- Effective technical problem-solving skills.
- Must be able to gather information, evaluate options and offer good solutions.
- Excellent customer service skills are a must.
- Must have patience and enjoy helping others.
- Computer software and hardware repair experience, including replacing failed components, reloading operating systems and applications.
- Basic network configuration.
- Able to learn modern technologies through self-study.
- Able to work independently.
- Have software application knowledge and be able to support MS Dynamics 365, MS 365 and other applications.
- Teamwork.
- Positive attitude.
- Actions and attitude aligned with Mission, Values, and Principles.
- Physical Demands: Sitting for long periods of time. Repetitive wrist movements on keyboard. Close vision for PC work. Bending, carrying, and pushing. Heavy lifting (no more than 50-lbs). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to travel occasionally as needed for installation/repair/update of hardware.
Benefits
- Amazing Employee Discount on everything from clothes to power tools to pet food.
- Multiple Health Insurance* options to best suit your needs after 60 days.
- Dental & Vision options to complete your health plan.
- Life Insurance to secure your family’s financial future.
- Paid Vacation* allows you to relax and recharge.
- Holiday Pay throughout the year so you can celebrate with your family.
- Paid Sick Time** empowers you to stay home and focus on your health without losing pay.
- 401(k) with a generous 4% company match to help plan for retirement.
- Paid Parental Leave* to take time to bond with your family’s new addition.
- Community Giving Program matches your donations and provides paid volunteer hours.
- Wellness Program* saves you money by lowering medical premiums with credits earned.
- Training Program helps you expand your knowledge and skills with over 250 courses.
- Other various Voluntary Insurance Options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportcomputer hardware repairsoftware application supportnetwork configurationtroubleshootingproblem-solvingMS Dynamics 365MS 365POS systems maintenanceoperating systems reloading
Soft Skills
customer servicepatienceteamworkpositive attitudecommunicationindependencefollow-throughproactiveprofessionalismadaptability