Application Support Consultant
Atturra
full-time
Posted on:
Location Type: Hybrid
Location: Brisbane • Australia
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About the role
- Provide application and functional support services to clients
- Translate business needs into functional requirements
- Assist clients with analysis, troubleshooting, and offer guidance on best practices
- Contribute to the development of documentation, knowledge base articles, and how-to guides
- Assist with root cause analysis to address recurring issues and prevent future disruptions
- Collaborate with senior consultants and managers to maintain high levels of client satisfaction and organisational success
Requirements
- 5+ years of application support for QAD ERP or comparable systems (SAP, Oracle, MS D365, Pronto, NetSuite etc)
- Previous manufacturing sector or experience supporting manufacturing modules, with knowledge of processes, scheduling & planning tools, production orders, BoM, and routing
- Experience in a Help Desk environment, with demonstrated ability to effectively manage competing priorities is advantageous
- Demonstrated alignment with the company’s core values
- Proven analytical, problem-solving, and time management abilities
- Strong written and verbal communication skills, with the capability to engage both technical and non-technical stakeholders
- A commitment to continuous learning and personal development
- Demonstrated capacity to adapt and perform efficiently within a fast-paced, solution-driven environment
- Dedicated to delivering outstanding client experiences
Benefits
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application supportQAD ERPSAPOracleMS D365ProntoNetSuiteroot cause analysistroubleshootingdocumentation
Soft Skills
analytical skillsproblem-solvingtime managementwritten communicationverbal communicationclient satisfactionadaptabilitycontinuous learningengagement with stakeholderscompeting priorities management