Atturra

Customer Success Manager

• Junior Client Success Manager role designed to support the strategic goals of Atturra Manufacturing Team.
• Responsible for planning, developing and implementing strategic and operational outcomes to enhance client experience and retention.
• Serve as primary information source for installed based clients and client liaison for all Atturra manufacturing functions - Services, Support, Sales.
• Accountable for driving subscription renewals and client satisfaction metrics.
• Monitor client growth and changes in personnel.

Client Success Manager

Solutions Engineer

• Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
• Translate business requirements into technical solutions aligned with service capabilities and delivery models.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
• Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
• Lead technical presentations, workshops, and discovery sessions with clients.
• Prepare and deliver compelling proposals, RFP responses, and solution documentation.
• Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.

Presales Network Solution Architect

Project Manager

• Plan, execute, report on, and close the projects they are delivering
• Perform the day-to-day management of the project
• Have accountability for managing the project within the approved constraints of scope, quality, time and cost
• Deliver outcomes that meet user expectations
• Formal status reporting to the business partner, program manager and steering committee
• Weekly progress reporting to relevant Leads
• Work closely with the Business Partner team and key business stakeholders
• Manage relationship with team members, customers, vendors, and all stakeholders
• Provide visibility, direction and leadership to all parties
• Responsible for outlining the products to be produced during workshops
• Responsible for quality and completeness of all project artefacts
• Proactively identify, log, monitor and manage project risks and issues
• Submit change requests to the Project Board with impact analyses
• Ensure outcomes meet customer expectations and achieve sign-off for all agreed deliverables

Senior Project Manager

Consultant

• Lead, coach, support and empower the consulting team to do their jobs to the best of their ability without the need to rely on a hierarchy.
• Be able to build trusted relationships at all levels.
• Design, implement, and maintain complex integration solutions across various systems and applications.
• Define integration strategy across various integration platforms, API’s and event-driven services.
• Lead and contribute to solution design discussions.
• Lead or contribute to code reviews and technical design/specifications.
• Provide architecture governance and solution assurance.
• Contribute to the enhancement of in-house delivery methodologies.
• Contribute to the review and analysis of business requirements.
• Perform technical assessments and sizing.
• Contribute to the delivery process by being part of client meetings, making presentations, and at times working as part of the tender response team.
• Create, maintain, and present technical documentation to different audiences at different levels of seniority and technical expertise.
• Provide strategic technology guidance and keep in touch with current trends in latest methodologies, including delivering ‘Lunch & Learn’ sessions.
• Mentoring junior developers and contribute to best practices, code reviews, and documentation.

Senior Consultant / Principal Consultant

• Plan, execute, report on, and close the projects being delivered
• Project management and reporting using defined methodology and tools of client and Atturra PMO
• Day-to-day management of the project and accountability for managing within approved constraints of scope, quality, time, and cost
• Formal status reporting to the business partner, program manager, and steering committee
• Weekly progress reporting to relevant Leads
• Collaborate closely with the Business Partner team, project team, technology partners, key stakeholders, and PMO to ensure alignment
• Manage relationship with team members, customers, vendors, and stakeholders
• Outline products to be produced during workshops and ensure clarity on responsibilities
• Responsible for quality and completeness of project artefacts
• Proactively identify, log, monitor and manage project risks and issues
• Submit change requests to the Project Board with impact analyses
• Ensure outcomes meet customer expectations and achieve sign-off for successful completion of deliverables

Account Executive

• The Sales Executive plays a critical role in supporting Atturra’s QAD practice by managing, nurturing, and expanding a portfolio of existing manufacturing clients, with accountability for QAD ERP outcomes and responsibility for strategically positioning Atturra’s broader portfolio of services and capabilities to drive deeper account penetration and long-term client value.
• Identify cross-sell and up-sell opportunities aligned to client objectives, emerging needs, and technology roadmaps.
• Educate clients on QAD Adaptive ERP, cloud migration paths, Redzone and Atturra’s extensive IT solutions portfolio.
• Partner with Pre‑Sales and Delivery to shape tailored proposals and solution recommendations.
• Track and maintain a healthy account‑based pipeline reflecting growth initiatives.
• Act as the trusted advisor and primary point of contact for all commercial and strategic interactions.
• Build strong relationships across operational leaders, IT stakeholders, and executive teams.
• Conduct structured business reviews, executive briefings, and roadmap discussions.
• Champion the client internally, coordinating cross-functional support and managing escalations proactively.
• Own the end‑to‑end commercial, relationship, and strategic outcomes for a portfolio of QAD clients.
• Develop and maintain Strategic Account Plans capturing client priorities, risk areas, and growth pathways.
• Lead subscription and support renewals, ensuring timely closure and strong retention performance.
• Manage all client stages to ensure satisfaction, engagement, and referral opportunities.
• Drive expansion opportunities such as module adoption, cloud transitions, consulting services, and managed services offering.
• Collaborate closely with Delivery, Support, Pre‑Sales, and other Atturra practices to ensure seamless outcomes.
• Maintain accurate CRM records, forecasts, and activity reporting.
• Proactively manage escalations.
• Provide client insight to inform practice strategy, service offerings, and product direction.
• Respond to inbound enquiries, referrals, and organically generated net‑new opportunities.
• Qualify and progress new business leads where they naturally arise from the market or existing client networks.
• Support Atturra presence at events, industry forums, or partner engagements that may generate new prospects.

Client Success Manager

Presales Network Solution Architect

Senior Project Manager

Senior Consultant / Principal Consultant

Senior Project Manager

Sales Executive – Manufacturing