Atturra

Client Success Manager

Atturra

full-time

Posted on:

Location Type: Office

Location: Brisbane • Australia

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Tech Stack

ERP

About the role

  • Junior Client Success Manager role designed to support the strategic goals of Atturra Manufacturing Team.
  • Responsible for planning, developing and implementing strategic and operational outcomes to enhance client experience and retention.
  • Serve as primary information source for installed based clients and client liaison for all Atturra manufacturing functions - Services, Support, Sales.
  • Accountable for driving subscription renewals and client satisfaction metrics.
  • Monitor client growth and changes in personnel.

Requirements

  • Bachelor’s degree in business, IT or equivalent
  • 2 years of hands-on business or business facing experience as an Information Technology Business Analyst or Consultant, demonstrating growing levels of responsibility.
  • Experience with executive presentations and escalations; a dynamic and firm presence in an extremely high impact environment; strong level of executive presence and willing to dig into details to support vision and mission
  • ERP experience and/or manufacturing industry exposure a must
  • Working knowledge of Excel, PowerPoint and Word and CRM packages
  • Strong communication through telephone and call handling skills required.
  • Strong presentation skills, superior communication (oral & written) skills; must be able to communicate well for impact and motivate the clients to act and maintain high client satisfaction.
  • Must have demonstrable knowledge of business functions and be willing to grow to learn additional functions.
  • Strong organizational behaviours that include planning and follow up, people service aptitude and ability, works well in our team, self-starter, willing to learn & resourceful, able to manage multiple priorities, builds strong relationships.
Benefits
  • Employee benefits, recognition, and wellbeing platform
  • Career growth via succession planning, internal promotions, and mentorship opportunities
  • Ongoing investment in professional development through industry and technology certifications, and study assistance
  • Mental health support through our Employee Assistance Program
  • Support for family and caring responsibilities, including paid parental leave
  • Employee referral program, with monetary incentives offered
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisclient retention strategiessubscription renewalsexecutive presentationsERPExcelPowerPointWordCRM
Soft Skills
communication skillspresentation skillsorganizational skillsrelationship buildingself-starterresourcefulnessability to manage multiple prioritiespeople service aptitudemotivation skills
Certifications
Bachelor’s degree in businessBachelor’s degree in IT