Solutions Engineer – Pre and Post-Sales, SMB
Attio
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptPythonSQL
About the role
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product
Requirements
- Direct customer-facing experience deploying, selling, or managing complex products or services
- Customer-facing experience solving business problems with technology
- Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
- Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
- Ability to work independently in an unstructured, fast paced, environment with shifting priorities
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSAPIsJSONJavascriptPythonSQLiPaaSZapierTray.aiIFTTT
Soft skills
customer-facing experienceproblem-solvingindependent workcollaborationcommunicationadaptabilityfeedback gatheringcontinuous improvementorganizational skillstime management