Client Experience Specialist

Atticus

Client Experience Specialist assisting individuals in crisis with legal aid and insurance benefits. Effective communication with clients and proficiency in internal systems are key.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Communicate on the phone with clients to understand their situation
Advise clients on next steps and whether they are eligible for assistance
Navigate internal tech platforms and tools quickly

Requirements

What you’ll need

At least three years of professional work experience in customer-facing roles (CX, sales, support, hospitality, etc.)
Ability to care for and support people from all walks of life
Quick learner and competent writer
Experience in a metrics-driven role is preferred

Benefits

Comp & perks

Medical and dental insurance with 100% of employee premiums covered
15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year)
Free membership to OneMedical
$600/year stipend for internet service
$1,000 reimbursable stipend for education and training outside of work
Up to $1,200/year student loan repayment assistance
401(k) and optional HSA/FSA
Humble, thoughtful, smart, fun colleagues

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationcustomer serviceempathysupportquick learningwritingmetrics-driven