Attentive

Senior Manager, Messaging Strategy & Operations, Deliverability

Attentive

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $115,000 - $145,000 per year

Job Level

Senior

Tech Stack

CloudSQL

About the role

  • Lead Deliverability for Attentive\u2019s Messaging Strategy & Operations team. The Deliverability Team ensures Attentive\u2019s messaging channels, including SMS, are operating reliably, at scale, and with industry-leading deliverability. You\u2019ll set the vision, drive strategic initiatives, and guide a high-performing team through complex challenges that range from resolving high-priority deliverability issues to building the processes, tools, and partnerships that keep our messaging performance at the forefront of the industry.
  • This is a highly cross-functional leadership role. You\u2019ll partner with Product, Engineering, and Client Strategy teams, as well as our messaging partners, to ensure messages reach end users quickly and consistently, proactively identify and prevent issues, and scale our operations for future growth.

Requirements

  • 5+ years in technical operations, support, strategy, or program management roles, with 2+ years of people management experience
  • Familiarity with messaging deliverability concepts (throughput, partner routing, downstream failures) is a plus, but not required.
  • Proven success leading teams in high-growth, cross-functional environments
  • Proven ability to use operational and analytical tools (e.g., SQL, Looker, Datadog) to analyze data, troubleshoot issues, and inform decisions
  • Strong analytical and problem-solving skills, with the ability to create structure in ambiguity
  • Excellent communicator, skilled at de-escalating high-stakes situations and influencing senior stakeholders
  • Experience building scalable processes that deliver measurable results