Customer Success Manager, Pro Sports & Entertainment
Attentive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $115,000 per year
Job Level
JuniorMid-Level
About the role
- Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
- Help define the playbook for customers in our Pro Sports + Entertainment vertical
- Develop a “consultant” perspective to customer communications, questions, and meetings
- Lead and present at regular client meetings
- Analyze customer usage to form accurate forecasts
- Work closely with the executive team to translate customer feedback into specific product requirements
Requirements
- 2-4 years of account management experience required (ideally at a marketing/software company)
- Direct experience working with customers in the Pro Sports + Entertainment space
- Agile, determined, and patient
- Startup / entrepreneur mindset
- Strong understanding in customer success techniques and strategies
- Comfortable learning new software
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM tools
Benefits
- competitive perks and benefits
- health & wellness
- equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer success techniquescustomer feedback analysis
Soft skills
consultant perspectivecommunicationorganizationdetail orienteddeterminedpatientstartup mindset