Manager, Platform Services
Attentive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $145,000 per year
Job Level
JuniorMid-Level
About the role
- Oversee and manage members of the Attentive Platform Services team (Program Coordinators)
- Act as a primary point of support and escalation for your team
- Coach for services delivery excellence
- Identify opportunities for streamlining and improving operations
- Implement new processes, systems, and tools to scale our team
- Analyze and provide detailed insights about your team’s performance
Requirements
- 2+ years of experience as a manager, team lead, senior-level IC
- You are a servant-leader with a knack for mentorship and coaching
- You have proven experience in leading initiatives and teams successfully
- Strong project management and problem solving skills, ability to prioritize correctly and work independently
- Proficient with building reports and can tell stories beyond numbers
- Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem
- Solid technical knowledge of the Attentive platform and ability to troubleshoot issues when needed
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
Benefits
- equity
- benefits 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementreport buildingdata analysistroubleshootingprocess improvement
Soft skills
mentorshipcoachingservant leadershipproblem solvingorganizational skillsattention to detail