IT Support

• Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues
• Resolve support tickets in Jira Service Management promptly, meeting SLA targets
• Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles
• Manage asset workflows — process Retriever returns, maintain inventory, and handle e-waste
• Participate in biweekly sprint planning, owning 1–2 mini-projects per cycle
• Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
• Keep tickets and documentation current to ensure visibility and cross-team alignment
• Identify and drive process improvements to increase team efficiency and user satisfaction

Senior IT Support Associate

Senior Audit Manager, Financial Services

Internal Audit Manager

IT Help Desk Technician

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