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Customer Support Specialist
ATS CorporationCustomer Support Specialist at Comecer handling inquiries related to parts and service. Developing strong customer relationships and coordinating with internal teams for operational support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer account management, order processing, and effective communication with customers. Proficient in utilizing ERP and CRM systems to enhance customer service and streamline operations.
Highest-signal resume keywords
Customer Account ManagementOrder ProcessingERP Systems ProficiencyCRM Systems ProficiencyCustomer Relationship Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuotation CreationPurchase Order ManagementSales Order ManagementInvoice ProcessingWarranty Claims ProcessingParts Identification
Soft Skills
Strong Communication SkillsExcellent Organizational SkillsProblem Resolution Skills
Tools & Technologies
ERP SystemsCRM Systems
Certifications & Qualifications
High School DiplomaGEDAssociate Degree
Industry Keywords
Customer SupportCustomer ServiceInside Sales
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for incoming customer requests related to parts and service
- Respond to customer inquiries promptly and professionally via email, phone, and customer portals
- Manage customer accounts, including assistance with parts identification and service requests
- Create, review, and communicate quotations, purchase orders, and sales orders
- Process orders, invoices, returns, and warranty claims
- Regularly follow up on upcoming and past-due orders
- Expedite orders with purchasing, manufacturing, logistics, and suppliers
- Communicate clearly with customers regarding order status changes and delivery impacts
Requirements
What you’ll need- 3–5 years of experience in a customer support or customer service role
- Experience with order processing, inside sales, and customer account management
- Proficiency with ERP and CRM systems, and ability to learn new software tools
- Strong customer relationship and communication skills
- High school diploma or GED required; associate degree or higher preferred
- Excellent organizational and administrative skills
- Must be able to work in a multi-disciplined environment
- Experience in dealing with customers to resolve problems is required
Benefits
Comp & perks- Health insurance
- 401(k) plan
- Paid time off