Technical Support Engineer

ATS Corporation

Technical Support Engineer providing remote troubleshooting for SP Scientific freeze dryer systems. Collaborating with global teams and ensuring customer satisfaction through effective technical support.

Posted 6/9/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $89,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
Diagnose complex mechanical, refrigeration, electrical, and control system issues
Support field service engineers during escalations and critical cases
Act as a primary escalation point for high-priority technical issues
Ensure timely resolution aligned with service response expectations
Collaborate with regional service teams to resolve customer issues efficiently
Develop and maintain technical documentation, troubleshooting guides, and service bulletins
Support training delivery for field service engineers and distributors

Requirements

What you’ll need

Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field
5+ years of experience in service or technical support of complex equipment
Strong experience with freeze dryer systems (highly preferred)
Background in refrigeration systems, vacuum systems, and process equipment
Advanced troubleshooting of refrigeration systems, vacuum systems, and PLC controls
Ability to read and interpret electrical schematics, mechanical drawings, and P&IDs / process diagrams
Familiarity with diagnostic tools and remote support systems

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingmechanical systemsrefrigeration systemsvacuum systemsPLC controlselectrical schematicsmechanical drawingsP&IDsdiagnostic toolsremote support systems

Soft Skills

collaborationcommunicationproblem-solvingescalation managementtraining delivery

Certifications

degree in Mechanical Engineeringdegree in Electrical Engineeringtechnical diploma in Refrigeration