ATS Corporation

Application Support Engineer

ATS Corporation

full-time

Posted on:

Location Type: Office

Location: Indianapolis • United States

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Tech Stack

Cyber SecuritySQL

About the role

  • Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
  • Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
  • Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
  • Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
  • Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
  • Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
  • Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
  • 3–6 years of experience in application support, systems support, or manufacturing IT
  • Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
  • Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
  • Familiarity with incident, problem, and change management processes (ITIL or similar)
  • Strong communication skills and ability to work effectively in an on-site, cross-functional environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLapplication supporttroubleshootingroot cause analysisdata analysisapplication lifecycle managementdeploymentsupgradespatchesdata integrity
Soft Skills
communicationproblem-solvingcollaborationcross-functional teamworktechnical escalation