Global Application Support Engineer
ATS Corporation
full-time
Posted on:
Location Type: Office
Location: Indianapolis • United States
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Tech Stack
About the role
- Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
- Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
- Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams and developers
- Responsible for the full lifecycle management of global applications supporting pharma production operations, including rollout, configuration, validation, patching, and version upgrades. Coordinates feedback from site users and operational stakeholders, translating needs into actionable requirements for developers to drive future product development.
- Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
- Create and maintain support documentation, SOPs and knowledge base articles
- Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements
- Develops, documents, and executes comprehensive test cases for global applications used across pharmaceutical operations, ensuring compliance with validation standards and regulatory requirements. Collaborates with cross functional teams to verify functionality, identify defects, and support timely resolution
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
- 3–6 years of experience in application support, systems support, or manufacturing IT
- Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
- Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
- Familiarity with incident, problem, and change management processes (ITIL or similar)
- Strong communication skills and ability to work effectively in an on-site, cross-functional environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLapplication supporttroubleshootingroot cause analysisdata analysistest case developmentvalidationconfiguration managementpatchingversion upgrades
Soft Skills
communicationcollaborationproblem-solvinganalytical thinkingstakeholder managementdocumentationcross-functional teamworkincident managementchange managementperformance improvement