Atruvia AG

Service Manager, Output Solutions

Atruvia AG

full-time

Posted on:

Location Type: Hybrid

Location: Karlsruhe • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You ensure the timely and error-free delivery of the services you are responsible for and act as the central point of contact for our clients to address their concerns effectively and with a solutions-oriented approach.
  • You organize and moderate both internal and external service meetings, ensuring smooth communication and exchange.
  • You work closely with the sales organization, product management and development, contributing your expertise to service and requirements specifications, acceptance testing, and effort estimation.
  • Handling and implementing individual customer orders as well as reliably ensuring invoicing are also part of your responsibilities.
  • You handle incident, problem and change requests with a solution-focused approach, ensuring they are resolved quickly and efficiently.

Requirements

  • You have completed vocational training in the IT field with many years of relevant professional experience, or you hold a degree in IT with several years of relevant professional experience, or you have a comparable qualification.
  • Analytical and conceptual thinking are among your strengths.
  • You are distinguished by a confident manner and strong communication skills.
  • You bring an independent and responsible working style.
  • You have knowledge of ITIL and service management processes.
  • You have fluent German skills (at least C1 level) and good English skills (B2 level).
  • You are willing to contribute to a team in an agile environment with dynamically changing requirements.
Benefits
  • Flexible working: We offer a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working).
  • Work–life balance: With our flexible working-time models such as part-time, the option to choose full-time between 30–40 hours and our lifetime working account (sabbatical and/or leave before retirement), you can find the right balance.
  • Reconciling private life and career: We offer a family allowance and support in special family situations such as caregiving for relatives.
  • Individual benefits: You can choose between bike leasing, IT hardware leasing, capital-forming benefits and/or an additional day off as well as a company pension plan and other options.
  • Onboarding: We welcome you at our #enter welcome event; you can expect structured onboarding with a mentor and regular feedback meetings with your People Lead.
  • Health management – Health, Family and Life: With our offers, we support you through partnerships such as with the Familiengenossenschaft and voiio. Enjoy varied meals in our company restaurants and connect through our sports offerings.
  • Career model and training: In our development dialogues you discuss your technical, methodological and personal career goals and pursue them through our wide range of training opportunities.
  • Our corporate values: Respectful, open and honest, self-responsible, supportive and results-oriented — we are guided by team spirit and the desire for innovation and intensive knowledge sharing.
  • Job and future security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking sector and a systemically important employer.
  • Kununu: We are a Top Company 2026 and proud of a Kununu score of 4.2 and a recommendation rate of ≥ 90%.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILservice management processesacceptance testingeffort estimationincident managementproblem managementchange management
Soft Skills
analytical thinkingconceptual thinkingstrong communication skillsindependent working styleresponsible working stylesolutions-oriented approach
Certifications
vocational training in ITdegree in IT