Atrium Hospitality

Operations Training Manager, Front Office

Atrium Hospitality

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $90,000 per year

About the role

  • Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence.
  • Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life.
  • Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively.
  • Use guest feedback and online reputation data to fine-tune training programs for maximum impact.
  • Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

Requirements

  • 100% travel availability – You’ll be on the move as needed, providing face-to-face support to hotel teams across the country.
  • 3+ years of Front Desk and leadership experience – You've been on the front lines and know what excellence looks like.
  • Experience with Hilton and Marriott brands preferred – It helps you adapt to varied property needs and expectations.
  • Comfort with Microsoft Office tools – For building training and tracking performance.
  • A flexible, people-first mindset – You’re energized by coaching others and turning service standards into reality.
Benefits
  • Career Growth & Learning – 40% of our management hires are internal promotions!
  • Invest in Your Future – 401(k) plan with company match.
  • Comprehensive Health Coverage – Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
  • Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
guest servicecheck-incheck-outoperational excellencetraining program developmentcoachingauditing
Soft Skills
leadershipcommunicationflexibilitypeople-first mindsetcollaboration