Atrium Hospitality

Learning and Development

• Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence.
• Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life.
• Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively.
• Use guest feedback and online reputation data to fine-tune training programs for maximum impact.
• Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

Operations Training Manager, Front Office

Human Resources

• Balance property-specific and corporate HR priorities while executing enterprise-wide HR programs and initiatives.
• Provide strategic support to property leadership, offering coaching, talent assessments, and development plans that build high-performing teams.
• Lead full-cycle recruiting efforts, cultivating diverse and qualified talent pipelines through strategic partnerships and sourcing efforts.
• Drive equitable compensation practices and oversee annual merit review processes in alignment with market trends.
• Champion associate relations, leading investigations and ensuring policy compliance, ethics adherence, and timely issue resolution.
• Oversee compliance functions, including AAPs, CBAs (if applicable), and safety/Workers’ Compensation programs, ensuring alignment with local and federal regulations.

Operations Training Manager, Front Office

Area Director – Human Resources