Principal Support Analyst

ATPCO

Support Analyst overseeing 24/7 operations and incident management for ATPCO's technology environments. Mentoring teams and collaborating across departments for operational excellence.

Posted 4/14/2026full-timeRemote • Virginia • 🇺🇸 United StatesLead💰 $105,770 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Oversee ATPCO’s 24/7 operations strategy, ensuring alignment with organizational goals and industry best practices.
Provide leadership during critical incidents, coordinating cross-functional teams to ensure swift resolution and minimal downtime.
Mentor and coach the entire operations team, fostering growth and developing leadership skills within the team.
Drive the development of long-term operational strategies, focusing on scalability, reliability, and automation.
Lead efforts to optimize support workflows, improve monitoring tools, and streamline incident management processes.
Collaborate with senior leadership to align operational objectives with broader business goals, focusing on risk management and operational excellence.
Champion a culture of continuous improvement, identifying operational inefficiencies and implementing strategic enhancements.
Serve as a key advisor in shaping ATPCO’s future operational roadmap, providing insights on emerging technologies and best practices.
Lead the strategic adoption and continuous improvement of automation and orchestration practices, driving operational efficiency and effective resource utilization.

Requirements

What you’ll need

Experienced leader in 24/7 IT operations and high-availability environments
Strong incident management skills with the ability to lead critical issues end-to-end
Strategic thinker focused on scalability, reliability, and automation
Solid technical background across infrastructure, systems, and end-user support
Proven ability to mentor teams and drive operational excellence
Experience improving support processes, monitoring, and workflow efficiency
Skilled at aligning technical operations with business goals and risk management
Data-driven with a focus on performance, uptime, and continuous improvement
Effective communicator who can influence stakeholders and senior leadership
Passionate about automation, innovation, and proactive problem-solving

Benefits

Comp & perks

Remote-First Culture – Flexibility to work from home in your country of hire
“Leave Your Way” PTO– Take the time you need, when you need it
Inclusive, Collaborative Culture– Be seen, heard, and valued
401(k) with Generous Employer Match– Invest in your future
Comprehensive Benefits– Medical, dental, vision, & mental health
Global Tuition and Gym Reimbursement– Learn and be well on us
Standby Flight Program– Explore the world

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementautomationorchestrationinfrastructuresystems supportworkflow efficiencymonitoring toolsoperational strategiesscalabilityreliability

Soft Skills

leadershipmentoringstrategic thinkingcommunicationinfluencing stakeholdersproblem-solvingcontinuous improvementcollaborationcoachingrisk management