Account Manager
Atos
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Serve as the main point of contact for a portfolio of customers.
- Lead onboarding activities and guide customers through service adoption.
- Build strong, trust-based relationships and provide proactive communication.
- Collaborate with Sales and TAMs on account strategy, renewals, and contract activities.
- Maintain accurate customer records, notes, and opportunities in CRM tools.
- Help manage legacy and current contract structures.
- Coordinate with internal teams to resolve customer issues quickly and effectively.
- Manage escalations and ensure timely follow-up.
- Use foundational cloud knowledge (AWS, Azure, GCP) in daily customer conversations.
- Share updates, new cloud features, and opportunities to optimize services.
- Support internal initiatives to enhance tools, systems, and customer processes.
Requirements
- Experience in Customer Success, Account Management, or Service Delivery.
- Strong communication, relationship-building, and organizational skills.
- Ability to work independently and manage multiple priorities.
- Experience with cloud technologies (preferred).
- Problem-solving mindset and ability to collaborate across different teams.
Benefits
- Global work environment & collaborative culture
- Opportunity to influence customer strategies and cloud transformations
- Growth opportunities within a global technology leader
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementService Deliverycloud technologiesproblem-solving
Soft Skills
communicationrelationship-buildingorganizationalindependencecollaboration