Atos

Operations Manager

Atos

full-time

Posted on:

Location Type: Office

Location: Lisboa • Portugal

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Tech Stack

SwiftWordPress

About the role

  • Oversee the day-to-day operations of a cross-functional team
  • Ensure swift and effective handling of issues and maintenance requests
  • Maintain the high level of operational excellence expected across UEFA’s digital ecosystem
  • Operate across high-stakes and real-time environments
  • Act as a bridge between product teams, developers, editorial teams, and other key stakeholders
  • Oversee the delivery of digital live operations across all competitions, including the UEFA Champions League, Europa League, and major tournaments
  • Act as the Product Owner for various tools.

Requirements

  • Bachelor’s degree in IT, a relevant field or equivalent experience.
  • Strong technical knowledge in digital technologies such as: web development, APIs, identity management, CMS, CRM, GDPR and Privacy, Google Ad Manager, WordPress
  • Operations & Service Management: Service Now, Zendesk, Jira Service Management, Jira, Confluence, ITIL, Lean IT.
  • Familiarity with tools such as Pushwoosh, and Unicode and Slack.
  • Excellent skills and deep knowledge in Jira, JSM, Confluence, Zendesk and Crowdin administration.
  • Communicate clearly and concisely in English, both in written and verbal forms (via phone, chat, email).
  • French as a plus.
  • Proven experience in digital operations, project management, or a similar role.
  • Excellent communication and interpersonal skills for relationship management.
  • Experience in leading cross-functional teams and orchestrating live operations.
  • Ability to work in a fast-paced environment and manage multiple priorities effectively.
  • Leadership, strong problem-solving, analytical skills, coaching, cross-team coordination.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
web developmentAPIsidentity managementCMSCRMGDPRGoogle Ad ManagerWordPressITILLean IT
Soft Skills
communicationinterpersonal skillsleadershipproblem-solvinganalytical skillscoachingcross-team coordinationrelationship managementability to manage multiple prioritiesability to work in a fast-paced environment
Certifications
Bachelor’s degree in IT