Major Incident Manager
Atos
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Tech Stack
About the role
- Execution of Major Incident Management process tasks in adherence with global and local requirements.
- Coordination and management of Major Incident Management process activities across the global factory and with external suppliers to agree global and local SLAs.
- Escalation of risks and issues to the (Major) Incident Management Regional/GBU Process Owner.
- Supporting Major Incident Management reporting (KPIs and customer SLAs).
- Assists the Major Incident Management Global and Regional/GBU Process Owners in driving Service management best-practice and ITIL process standardization.
- Assist the Major Incident Management Global and Regional/GBU Process Owners in ensuring consistent end-to-end application of the Major Incident Management process across their account(s).
- Assist the Major Incident Management Global and Regional/GBU Process Owner in identifying and planning for Major Incident Management process improvement projects.
- Drive implementation of standard execution of the Major Incident Management process.
- Assist the Major Incident Management Global and Regional/GBU Process Owners in driving cross-account process standardization.
- Assist the Major Incident Management Global and Regional/GBU Process Owners in standardization to enable offshore targets.
Requirements
- 5+ years of experience ServiceNow, XMatters and Everbridge.
- Availability to work 12 hours shifts at night (7 pm EST to 7 am EST)
Benefits
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- Benefits platform –culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Major Incident ManagementServiceNowXMattersEverbridgeITILprocess improvementKPI reportingSLA management
Soft Skills
coordinationmanagementescalationcommunicationproblem-solving