Atos

Customer Support Agent – French, English

Atos

full-time

Posted on:

Location Type: Office

Location: Santa Cruz De Tenerife • Spain

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About the role

  • Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise
  • Identify, evaluate and prioritize customer issues and complaints
  • Analyze customer problems and develop effective resolution plans
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions
  • Evaluate new services, processes and technologies introduced at the helpdesk
  • Participate in training programs to support new technologies, procedures and customer service enhancements
  • Collaborate with departmental staff to promote and maintain strong customer service values
  • Escalate unresolved issues to support leads or designated service groups

Requirements

  • Proficiency in French & English (mandatory)
  • Basic PC skills
  • Excellent communication abilities
  • Willingness to work in shifts (7x24, 40 hours per week)
  • No specific experience required; initial training will be provided
  • Service-oriented
  • Proactive cooperation
  • Results-focused
  • Initiative and customer-oriented
Benefits
  • No specific benefits mentioned
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproblem-solvingPC skills
Soft Skills
communicationservice-orientedproactive cooperationresults-focusedinitiativecustomer-oriented