Customer Support Agent, German, English
Atos
full-time
Posted on:
Location Type: Office
Location: Santa Cruz De Tenerife • Spain
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About the role
- Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise
- Identify, evaluate and prioritize customer issues and complaints
- Analyze customer problems and develop effective resolution plans
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions
- Evaluate new services, processes and technologies introduced at the helpdesk
- Participate in training programs to support new technologies, procedures and customer service enhancements
- Collaborate with departmental staff to promote and maintain strong customer service values
- Escalate unresolved issues to support leads or designated service groups
Requirements
- Proficiency in English (mandatory)
- Basic PC skills
- Excellent communication abilities
- Willingness to work in shifts (7x24, 40 hours per week)
- No specific experience required; initial training will be provided
- Service-oriented
- Proactive cooperation
- Results-focused
- Initiative and customer-oriented
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportproblem-solvingcustomer issue evaluationresolution planninghelpdesk knowledge base contributionservice evaluationprocess evaluationtechnology evaluationtraining program participationcustomer service enhancement
Soft Skills
communicationservice-orientedproactive cooperationresults-focusedinitiativecustomer-oriented