Atos

1st Line Support Analyst/Engineer, Romanian

Atos

full-time

Posted on:

Location Type: Hybrid

Location: Wroclaw • Poland

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About the role

  • Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
  • Delivering professional and prompt service to the clients
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access
  • Escalating more complex enquiries to the relevant IT Support Team

Requirements

  • Romanian language C1;
  • English B2
  • Eager to develop through interactions with native speakers
  • Just a desire to learn new IT skills
  • Strong communication and ability to work well in a team
  • Proactive attitude and efficient task management
  • On-the-Job Training: Provided, no prior experience necessary
  • Willing to work various shifts, including 24/7, hybrid model
Benefits
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Applicant Tracking System Keywords

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Soft Skills
strong communicationteamworkproactive attitudeefficient task managementdesire to learn