Atos

Customer Support Agent, Dutch, English

Atos

full-time

Posted on:

Location Type: Office

Location: Las Palmas • Spain

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About the role

  • Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
  • Identify, evaluate and prioritize customer issues and complaints.
  • Analyze customer problems and develop effective resolution plans.
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • Evaluate new services, processes and technologies introduced at the helpdesk.
  • Participate in training programs to support new technologies, procedures and customer service enhancements.
  • Collaborate with departmental staff to promote and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.

Requirements

  • Proficiency in Dutch and English (mandatory).
  • Basic PC skills, excellent communication abilities.
  • Willingness to work in shifts (7x24, 40 hours per week).
  • No specific experience required; initial training will be provided.
  • Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Benefits
  • No specific benefits mentioned
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproblem-solvingcustomer issue evaluationresolution planninghelpdesk knowledge baseservice evaluationtraining program participation
Soft Skills
communicationcustomer serviceproactive cooperationresults-focusedinitiativecustomer-oriented