Atmos Financial

Manager

• Own loan servicing operations across the full loan lifecycle, from funding through payoff
• Oversee payment processing, statements, escrow (where applicable), payoffs, refunds, and borrower account maintenance
• Ensure a consistent, high-quality borrower experience with strong operational controls
• Serve as a primary operational contact for lending partners on servicing-related needs
• Ensure lenders have the reporting, data, and operational support required for portfolio management, audits, and exams
• Partner with underwriting and risk teams to surface servicing-driven insights—such as payment behavior, exceptions, disputes, and edge cases—to improve decisioning logic and credit policies
• Ensure servicing activities comply with applicable federal, state, and local regulations
• Develop, document, and maintain servicing policies, procedures, and internal controls
• Support audits, examinations, and internal reviews related to servicing operations
• Partner with Product and Engineering to improve servicing automation, tooling, workflows, and integrations
• Act as a subject-matter expert for complex servicing issues and borrower escalations
• Mentor and support servicing team members as volume and complexity scale

Loan Servicing Manager