Sales

Atlean World

Italian Customer Support Specialist assisting fashion shoppers by phone, email, and chat. Resolving order, payment, delivery, exchange, and return inquiries for a global clothing retailer.

Posted 8/4/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication in both Italian and English, while providing solutions to customer inquiries and issues in a fast-paced, international environment.

Highest-signal resume keywords

Fluent Italian (C1/C2)English Proficiency (C1 or Above)Customer Support ExperienceProblem-Solving AbilitiesTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ManagementTroubleshootingProduct KnowledgePayment Processing

Soft Skills

Excellent CommunicationInterpersonal SkillsCustomer-Focused Mindset

Tools & Technologies

EmailChat Support

Certifications & Qualifications

High School DiplomaEU Passport/IDValid Portuguese Residence Permit

Industry Keywords

Fashion BrandCustomer ExperienceInternational Environment

About the role

Key responsibilities & impact

Provide excellent customer support via phone, email, and chat
Assist customers with questions regarding orders, deliveries, payments, exchanges, and returns
Offer product information and guidance about the latest fashion collections
Troubleshoot customer issues and provide effective solutions
Escalate complex cases to the appropriate internal departments when necessary
Deliver a positive customer experience while representing a globally recognized fashion brand

Requirements

What you’ll need

Native or fluent Italian (C1/C2)
English level C1 or above
Excellent communication and interpersonal skills
Customer-focused mindset with strong problem-solving abilities
Good computer skills
Ability to work in a team within an international environment
High School Diploma
EU Passport/ID or a valid Portuguese Residence Permit

Benefits

Comp & perks

Stable Career Path
Initial 12-month employment contract
12-month contract extension
Permanent contract after 2 years
40 hours per week
Hybrid working model for greater flexibility
Comprehensive onboarding and paid training
Modern, international work environment
Opportunities for career progression and professional development