Customer Support Specialist, Dutch - Fintech

Atlean World

Customer Support Specialist providing friendly assistance for fintech banking inquiries across multiple channels. Handling inquiries related to payments, cards, and account management.

Posted 4/13/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Support customers with questions about banking, payments, cards,
- Provide clear answers and solutions, always following the client's procedures and compliance rules.
- Troubleshoot issues, such as card problems, transactions, app access or account updates.
- Escalate complex cases to the correct internal departments when needed.
- Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Requirements

What you’ll need

- Native or advanced level of Dutch
- B2 or higher level of English
- Motivation to learn and grow
- A friendly and positive attitude
- Availability to start soon

Benefits

Comp & perks

- Private Health Insurance from day one
- Free portuguese lessons
- Great opportunity to grow quickly within the company
- Excellent work opportunity in a dynamic leading multinational company;
- Stable work and career progression;
- Investment in training (ongoing training) and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empatheticprofessional tonefriendly attitudepositive attitudemotivation to learnproblem-solvingcustomer supportcommunicationservice qualityperformance metrics