Atlean World

Customer Support Specialist, Dutch - Fintech

Atlean World

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • - Support customers with questions about banking, payments, cards,
  • - Provide clear answers and solutions, always following the client's procedures and compliance rules.
  • - Troubleshoot issues, such as card problems, transactions, app access or account updates.
  • - Escalate complex cases to the correct internal departments when needed.
  • - Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Requirements

  • - Native or advanced level of Dutch
  • - B2 or higher level of English
  • - Motivation to learn and grow
  • - A friendly and positive attitude
  • - Availability to start soon
Benefits
  • - Private Health Insurance from day one
  • - Free portuguese lessons
  • - Great opportunity to grow quickly within the company
  • - Excellent work opportunity in a dynamic leading multinational company;
  • - Stable work and career progression;
  • - Investment in training (ongoing training) and personal development;
  • - Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • - Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empatheticprofessional tonefriendly attitudepositive attitudemotivation to learnproblem-solvingcustomer supportcommunicationservice qualityperformance metrics