Fraud Operations Specialist

Atlas

Fraud Operations Specialist handling fraud prevention and operational defense at fintech startup. Conducting KYC checks and monitoring transaction activities to prevent fraud.

Posted 5/8/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Conduct end-to-end reviews for new member and business onboarding, completing KYC/KYB checks, document verification, and enhanced due diligence.
Monitor real-time transaction and account activity to identify and respond to potential fraud, abuse, or account takeovers (ATOs).
Triage and investigate alerts, escalate high-risk activity, and communicate findings efficiently across teams.
Support member dispute resolution by assembling evidence, coordinating chargebacks, and ensuring consistent documentation and compliance.
Execute on fraud playbooks and continually refine workflows for accuracy, efficiency, and scalability.
Partner with product and engineering to flag issues, test improvements, and maximize automation opportunities.
Maintain a calm, professional demeanor during time-sensitive investigations and high-volume periods.

Requirements

What you’ll need

2–4+ years of experience in fraud operations, risk, or customer operations — ideally in payments, fintech, or financial services.
Proven ability to manage operational queues, follow structured procedures, and make consistent, high-quality decisions.
Familiarity with fraud detection tools, KYC/KYB systems, and case management platforms (e.g., Persona, Sardine, LexisNexis).
Deep attention to detail, strong pattern recognition, and comfort navigating ambiguity.
Excellent communication skills — clear, precise, and professional.
Availability to work Wednesday–Sunday, noon–8pm PST.
A team-first mindset and a passion for protecting both business integrity and member experience.
Nice to have: SQL knowledge to create queries and dashboards (Metabase)
Experience with credit card disputes, regulations (reg Z, reg E) and Visa disputes guidelines.

Benefits

Comp & perks

Full Medical, Dental, and Vision coverage.
401k Plan.
Flexible Time Off.
A hybrid or remote environment (depending on proximity to the office) with flexibility when needed.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KYCKYBfraud detectioncase managementSQLdocument verificationdue diligencetransaction monitoringchargebackspattern recognition

Soft Skills

communicationattention to detaildecision makingteamworkprofessionalismcalm under pressureproblem solvingadaptabilityefficiencyambiguity navigation