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Client Technology Manager
Atlas TechnicaClient Technology Manager overseeing IT management, user support, and cybersecurity for investment firms. Leading technology platform direction and team development in a hybrid setting.
Tech Stack
Tools & technologiesAzureCitrixCloudDNSFirewallsSwitchingTCP/IPVMware
About the role
Key responsibilities & impact- Develop client technology road map and vision
- Serve as a main point of contact and act as an escalation point to engineers
- Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients
- Identify potential obstacles and suggest operational and security improvements
- Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day to day activities
- Mentor, train, and encourage employee engagement to increase productivity and better well-being.
- Manage approval of employee wellness time-off requests and PTO.
- Execute on the overall Atlas Technica support strategy, and drive team and individual performance through metrics, reporting, and client feedback
- Support the team’s initiatives for structured career growth and development in line with company vision
- Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients
- Lead and assist in wide variety of managerial, technical, and operational tasks at all levels of the organization.
Requirements
What you’ll need- Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpoint
- Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Support of Sophos or similar product for endpoint threat management
- Understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
- Understanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpoint
- Creating and maintaining detailed technical and procedural documentation
- The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.
Benefits
Comp & perks- comprehensive benefits
- great perks to our global Team
- professional and career development for our Team Members
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365Exchange OnlineSharePoint OnlineIntuneAzure ADWindows ServerActive DirectoryGroup PolicyCitrix XenAppSophos
Soft Skills
coachingmentoringemployee engagementrelationship managementconsultative servicesproblem-solvingcommunicationleadershipperformance managementknowledge sharing