• Perform IT Support services to users
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements

2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
Strong verbal and written communication skills
Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
Good if you are familiar with Citrix XenApp
Support of Sophos or similar products for endpoint threat management
Basic understanding of virtualization platforms such as VMware or Hyper-V
Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
Experience working in an MSP environment

🔍 ATS Optimization Keywords
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Hard Skills

IT Support
Desktop Support
Systems Engineering
Systems Administration
Microsoft Windows
Microsoft Office
Microsoft 365
Active Directory
Group Policy
Networking

Soft Skills

verbal communication
written communication

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