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Customer Success Analyst
Atlas GovernanceCustomer Success Analyst supporting clients in North and South America for a software startup. Ensuring client engagement and revenue expansion alongside onboarding and best practice guidance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success by managing client portfolios, conducting onboarding, and delivering training sessions. Proficient in analyzing data for process improvements and identifying opportunities for upselling and customer engagement.
Highest-signal resume keywords
Customer Success ExperienceSaaS Product KnowledgeStrong Communication SkillsAnalytical SkillsFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisClient OnboardingProcess ImprovementCRM ManagementExcelPowerPoint
Soft Skills
Strong Negotiation SkillsGood Writing Ability
Tools & Technologies
Atlas ToolCRM Systems
Industry Keywords
Customer EngagementProduct AdoptionChurn Risk MitigationQuarterly Success Reviews
About the role
Key responsibilities & impact- Proactively manage your client portfolio and provide consultative support, meeting established deadlines;
- Conduct client onboarding in the Atlas tool(s);
- Guide clients toward success by sharing and assisting with best practices for using the portal;
- Deliver dynamic training sessions and propose refresher trainings to clients when needed;
- Maintain accurate records of client interactions and update CRM systems with relevant information;
- Analyze data to recommend process improvements;
- Identify opportunities to increase customer engagement and product adoption;
- Identify opportunities to expand revenue within the customer base (upsell/expansion);
- Identify potential churn risks and take preventive measures to mitigate them;
- Conduct quarterly success reviews with clients in your portfolio;
- Collaborate with internal teams such as Sales and Product Development to ensure an exceptional customer experience.
Requirements
What you’ll need- Experience in Customer Success;
- Enthusiasm for AI;
- Basic knowledge of Excel and PowerPoint;
- Strong communication skills and good writing ability;
- Strong negotiation and analytical skills;
- Knowledge of SaaS products;
- Advanced/Fluent English;
- Portuguese is a plus.
Benefits
Comp & perks- Meal allowance
- Healthcare assistance
- Home office voucher
- Portuguese classes
- Birthday off on your birthday and on your children's birthdays.