Customer Success Analyst

Atlas Governance

Customer Success Analyst supporting clients in North and South America for a software startup. Ensuring client engagement and revenue expansion alongside onboarding and best practice guidance.

Posted 7/11/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively manage your client portfolio and provide consultative support, meeting established deadlines;
Conduct client onboarding in the Atlas tool(s);
Guide clients toward success by sharing and assisting with best practices for using the portal;
Deliver dynamic training sessions and propose refresher trainings to clients when needed;
Maintain accurate records of client interactions and update CRM systems with relevant information;
Analyze data to recommend process improvements;
Identify opportunities to increase customer engagement and product adoption;
Identify opportunities to expand revenue within the customer base (upsell/expansion);
Identify potential churn risks and take preventive measures to mitigate them;
Conduct quarterly success reviews with clients in your portfolio;
Collaborate with internal teams such as Sales and Product Development to ensure an exceptional customer experience.

Requirements

What you’ll need

Experience in Customer Success;
Enthusiasm for AI;
Basic knowledge of Excel and PowerPoint;
Strong communication skills and good writing ability;
Strong negotiation and analytical skills;
Knowledge of SaaS products;
Advanced/Fluent English;
Portuguese is a plus.

Benefits

Comp & perks

Meal allowance
Healthcare assistance
Home office voucher
Portuguese classes
Birthday off on your birthday and on your children's birthdays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisClient OnboardingProcess ImprovementCRM ManagementExcelPowerPoint

Soft Skills

Strong Negotiation SkillsGood Writing Ability