E-commerce Analyst
Atlantica Hotels International
full-time
Posted on:
Location Type: Hybrid
Location: Barueri • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the main point of contact for the hotels in your portfolio on digital matters, independently managing their needs and strategies.
- Monitor each hotel's performance, analyze KPIs, identify improvement opportunities and define action plans to increase direct bookings and sales.
- Prepare analytical reports and results presentations to track performance and support decision-making.
- Work with e-commerce topics and tools — such as paid media, SEO, UX, chatbots, CRM, campaigns, social media — and hotel solutions (booking engine, revenue BI, among others) — ensuring the best experience and conversion.
- Deliver regular trainings and enablement sessions — online or in person — on e-commerce initiatives and the loyalty program, ensuring engagement and successful adoption by the hotels.
- Support new projects and strategic initiatives related to the area.
- Participate in weekly results-review meetings, contributing insights and action plans; collaborate with commercial partners and vendors to continuously improve the hotels' digital journey.
Requirements
- Bachelor's degree in Administration, Marketing, Communications, Advertising, Technology, Tourism or Hospitality.
- Proficient in Microsoft Office and Excel.
- Knowledge of Google Analytics, e-commerce, social media, UX, etc. — a plus.
- Availability for occasional travel.
- Previous experience in Customer Success, account management or digital performance.
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Transportation Allowance
- Meal Voucher or Food Voucher
- Gympass.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI analysisperformance monitoringanalytical reportinge-commerceSEOUXCRMdigital performanceaccount managementcustomer success
Soft skills
communicationtrainingcollaborationstrategic thinkingproblem-solvingengagementpresentation skillsinsight generationadaptabilityinitiative