TOC Analyst I

Atlantic Union Bank

Tier 1 Analyst responsible for monitoring and triaging incidents using SolarWinds and ThousandEyes. Providing support escalations in a comprehensive technology operations environment.

Posted 7/9/2026full-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $55,639 - $83,538 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in frontline IT support and operations, with a strong focus on monitoring tools like SolarWinds and incident management through IT ticketing systems. Proficient in troubleshooting and escalation processes to ensure efficient incident resolution.

Highest-signal resume keywords

Frontline MonitoringIncident ManagementSolarWinds ProficiencyITIL Foundation CertificationIT Ticketing Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportTroubleshootingIncident Ticket CreationTriageEscalation Procedures

Tools & Technologies

SolarWindsThousandEyesIvantiServiceNow

Certifications & Qualifications

ITIL FoundationNetwork+

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide frontline monitoring, triage, and escalation using monitoring tools (SolarWinds, ThousandEyes, etc.)
Monitor (SolarWinds) dashboards and validate alerts
Follow runbooks for initial troubleshooting
Create accurate incident tickets
Support Tier 2 escalations

Requirements

What you’ll need

1–2+ years IT support or operations
Familiarity with SolarWinds
Familiarity with IT Ticketing Systems (Ivanti, ServiceNow, etc.)
Preferred: ITIL Foundation, Network+

Benefits

Comp & perks

Comprehensive benefits package
Incentive compensation plan
Discretionary profit sharing bonus program