Help Desk Specialist

Atlantic Union Bank

Help Desk Specialist providing first level IT support for hardware and software issues. Responsible for opening, tracking and closing trouble tickets while ensuring user satisfaction.

Posted 6/5/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $41,208 - $61,771 per yearWebsite

About the role

Key responsibilities & impact

Provide first level support to end-users on hardware, software and network related problems
Open, escalate, track and close trouble tickets while promoting end-user satisfaction
Diagnose and resolve information technology hardware and software issues
Document the details of issues and troubleshooting steps taken
Collaborate with IT teammates to research and document problem resolutions

Requirements

What you’ll need

High school diploma or equivalent and some computer training certification program
Degree in a computer technology field or related fields is preferred
Two plus years of experience and/or training; or equivalent combination of education and experience
Strong working knowledge of Microsoft Operating Systems and Office productivity products

Benefits

Comp & perks

General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

trouble ticket managementhardware troubleshootingsoftware troubleshootingnetwork troubleshootingMicrosoft Operating SystemsOffice productivity products

Soft Skills

end-user supportproblem-solvingcollaborationdocumentationcustomer satisfaction

Certifications

computer training certification