Salesforce Platform Solutions Engineer II

Atlantic Union Bank

. Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications.

Posted 4/3/2026full-timeRemote • Maryland, North Carolina, Pennsylvania, Virginia • 🇺🇸 United StatesSeniorLead💰 $90,179 - $150,557 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications.
Handle needs assessments and cost/benefit analysis to align the technology of the company with their business strategies.
Receive business needs from internal stakeholders and solicit product and enhancement requirements from end users.
Convert requests from both into workable solutions optimizing business and end user value.
Responsible for overall system design documentation and assisting in successful rollout of new features and enhancements.
Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, enhancements and upgrades.
Work with vendors to ensure the system solution satisfies the business requirements.
Meet decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.
Act as technical focal point for the business in presentations of new system/application to Application and Architecture Review Board.
Lead design sessions in prototyping new systems or functionalities for business process enhancement.

Requirements

What you’ll need

College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experience
Minimum of 10+ years related work experience.
Strong IT background with an understanding of banking operations, products, processes and procedures.
Excellent analytical and creative problem-solving skills.
Excellent written and oral communication skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis.
Experience working in a team-oriented, collaborative and customer-centric environment.
Familiarity with corporate security policies and managing user access/profiles.

Benefits

Comp & perks

General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Relationship Managementsystems designcost/benefit analysisbusiness requirements analysistechnical requirements translationsystem enhancementsprototypingworkflow analysisbanking operationsengineering/re-engineering

Soft Skills

analytical skillsproblem-solvingwritten communicationoral communicationresearch skillscritical thinkingself-motivationtask prioritizationcollaborationcustomer-centric approach

Certifications

college diplomauniversity degree