Help Desk Specialist
Atlantic Union Bank
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Salary
💰 $41,208 - $61,771 per year
About the role
- Provide first level support to end-users on hardware, software and network related problems
- Diagnose and resolve information technology hardware and software issues
- Capturing and documenting the details of an issue and troubleshooting steps taken
- Work with IT teammates to research and document problem resolutions
- Maintain hardware/software inventory
Requirements
- High school diploma or equivalent
- Some computer training certification program
- Two plus years of experience and/or training; or equivalent combination of education and experience
- Strong working knowledge of Microsoft Operating Systems and Office productivity products
- Ability to communicate and interact successfully with a diverse community
Benefits
- Eligible to participate in incentive compensation plan or discretionary profit sharing bonus program
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware supportsoftware supportnetwork troubleshootingdiagnosing IT issuesdocumenting troubleshooting stepsproblem resolutioninventory management
Soft Skills
communicationinterpersonal skillsteam collaborationcustomer service
Certifications
computer training certification