Collections Representative I
Atlantic Union Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland, North Carolina, Pennsylvania, South Carolina, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $31,263 - $46,818 per year
Job Level
JuniorMid-Level
About the role
- Responsible for collection services on delinquent and bankrupt accounts
- Contact customers regarding delinquent accounts and payments
- Receive and service inbound collection calls
- Review loan payment history
- Utilize established programs to assist Bank customers in bringing their accounts current
- Maintain confidentiality of the Bank’s customers’ personal and financial information
- Contact credit bureaus for customer reports and update addresses as necessary
- Work with other Special Assets teams and departments as needed to ensure payments are properly credited or applied to customer accounts
- Order liquidations, foreclosures, and repossessions when necessary
- Conducts skip-tracing research
- Prepare DMV applications for repossession & duplicate titles
- Perform other duties as assigned by management
Requirements
- High school diploma or equivalent work experience
- Two or more years of collections experience
- High degree of professionalism
- Excellent customer service skills
- Excellent interpersonal, communication, and organization skills
- Ability to handle multiple tasks
- Flexible, able to adapt to change
- Basic analytical and problem-solving skills
- Knowledge of financial institution’s policies and procedures
- Intermediate PC skills
- Able to work independently
Benefits
- Participation in an applicable incentive compensation plan or discretionary profit sharing bonus program
- Comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experienceskip-tracing researchloan payment history reviewDMV applications preparationrepossession processingforeclosure processingliquidation processingproblem-solving skillsanalytical skills
Soft skills
professionalismcustomer service skillsinterpersonal skillscommunication skillsorganizational skillsability to handle multiple tasksflexibilityadaptability
Certifications
high school diploma