Operations

• Supports customers’ loan servicing needs
• Contributes to the development and improvement of processes
• Directly faces internal and external customers
• Reviews newly originated loans for eligibility
• Responds to inquiries from customers and Bank personnel
• Adheres to applicable laws and regulations
• Provides excellent service to internal partners and customers
• Identifies and resolves issues within assigned function
• Performs account maintenance and transactions
• Processes loan payoffs and manages incoming/outgoing mail

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