Senior Support Engineer

Atlantic Partners Asia

Responsible for monitoring and operational support for payments and trading systems. Ensure system availability and incident management during shifts in a hybrid setting.

Posted 4/11/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsGoogle Cloud PlatformGrafanaLinuxRuby on RailsServiceNowSplunkSwiftTCP/IP

About the role

Key responsibilities & impact

Responsible for first line monitoring and operational support for our payments and trading systems.
Ensure system availability, triaging and escalating incidents, and maintaining high service levels.
Monitor payments and trading systems in real time using alerting and observability tools, ensuring issues are identified and actioned promptly.
Serve as the first point of contact for system alerts, user-reported issues, and operational incidents during shift hours.
Triage and classify incidents by severity; resolve L1-tier issues independently and escalate L2/L3 issues with clear documentation.
Maintain and update incident logs, runbooks, and shift handover notes accurately.
Perform health checks and routine operational tasks at the start of each shift.
Monitor payment flows across fiat and/or crypto rails, identifying failures, delays, or anomalies and acting in accordance with documented procedures.
Support the operational integrity of trading system interfaces, including order management and execution connectivity checks.
Perform basic network diagnostics to identify connectivity issues impacting systems or integrations.
Understand and apply working knowledge of DNS, TCP/IP, firewalls, and VPNs to support troubleshooting.
Apply security best practices during daily operations — including access control adherence, recognizing anomalous activity, and following incident response procedures.
Collaborate with L2/L3 engineers, DevOps, and business operations teams to resolve issues effectively.
Contribute to the improvement of runbooks, alerting thresholds, and support processes based on shift learnings.
Participate in handover calls and stand-ups to ensure continuity across shift transitions.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline.
1–3 years of experience in application support, IT operations, or a related technical role.
Experience within fintech, banking, payments, or trading technology environments is strongly preferred.
Relevant certifications (e.g. CompTIA Network+, ITIL Foundation, AWS Cloud Practitioner, or similar) are an advantage but not mandatory.
FX systems is also highly valued.
Working understanding of payment processing (e.g. SWIFT, SEPA, Faster Payments, crypto rails) and/or trading or execution systems.
Solid foundational knowledge of networking concepts, including TCP/IP, DNS, firewalls, VPNs, and basic routing.
Familiarity with cloud environments (AWS, Azure, or GCP) and basic Linux/Windows server administration.
Awareness of common security practices in application support, including access management and incident response.
Experience using monitoring or observability platforms such as Datadog, Grafana, Splunk, PagerDuty, or similar tools.
Experience using ticketing and service management tools (e.g. Jira Service Management, ServiceNow, or equivalent).
Additional experience working with mobile apps is desirable.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Atlantic Partners Asia Website LinkedIn All Job Openings 51 - 200 employees Founded 2018 💳 Fintech 🏦 Banking 🛍️ eCommerce Fintech
Banking
eCommerce Atlantic Partners Asia is a company that specializes in providing personalized currency and payment solutions across the globe. With a focus on simplifying complex payments, they offer services such as foreign exchange, virtual IBANs, and domestic money transfers, designed to meet strict regulatory requirements. The company prides itself on creating customized solutions and ensuring efficient payments through a transparent fee structure and easy onboarding processes. Senior Support Engineer 🔥 1 hour ago 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟠 Senior 📞 Support Engineer AWS Azure Cloud DNS Firewalls Google Cloud Platform Grafana Linux Ruby on Rails ServiceNow Splunk Swift TCP/IP Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Responsible for first line monitoring and operational support for our payments and trading systems.
Ensure system availability, triaging and escalating incidents, and maintaining high service levels.
Monitor payments and trading systems in real time using alerting and observability tools, ensuring issues are identified and actioned promptly.
Serve as the first point of contact for system alerts, user-reported issues, and operational incidents during shift hours.
Triage and classify incidents by severity; resolve L1-tier issues independently and escalate L2/L3 issues with clear documentation.
Maintain and update incident logs, runbooks, and shift handover notes accurately.
Perform health checks and routine operational tasks at the start of each shift.
Monitor payment flows across fiat and/or crypto rails, identifying failures, delays, or anomalies and acting in accordance with documented procedures.
Support the operational integrity of trading system interfaces, including order management and execution connectivity checks.
Perform basic network diagnostics to identify connectivity issues impacting systems or integrations.
Understand and apply working knowledge of DNS, TCP/IP, firewalls, and VPNs to support troubleshooting.
Apply security best practices during daily operations — including access control adherence, recognizing anomalous activity, and following incident response procedures.
Collaborate with L2/L3 engineers, DevOps, and business operations teams to resolve issues effectively.
Contribute to the improvement of runbooks, alerting thresholds, and support processes based on shift learnings.
Participate in handover calls and stand-ups to ensure continuity across shift transitions. 🎯 Requirements
Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline.
1–3 years of experience in application support, IT operations, or a related technical role.
Experience within fintech, banking, payments, or trading technology environments is strongly preferred.
Relevant certifications (e.g. CompTIA Network+, ITIL Foundation, AWS Cloud Practitioner, or similar) are an advantage but not mandatory.
FX systems is also highly valued.
Working understanding of payment processing (e.g. SWIFT, SEPA, Faster Payments, crypto rails) and/or trading or execution systems.
Solid foundational knowledge of networking concepts, including TCP/IP, DNS, firewalls, VPNs, and basic routing.
Familiarity with cloud environments (AWS, Azure, or GCP) and basic Linux/Windows server administration.
Awareness of common security practices in application support, including access management and incident response.
Experience using monitoring or observability platforms such as Datadog, Grafana, Splunk, PagerDuty, or similar tools.
Experience using ticketing and service management tools (e.g. Jira Service Management, ServiceNow, or equivalent).
Additional experience working with mobile apps is desirable. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Support Engineer 🕒 March 31 Proxymity 51 - 200 Website LinkedIn All Job Openings IT Support Engineer providing both on-site and remote support for APAC end users at Proxymity. Responsible for troubleshooting IT equipment and assisting with cloud technologies. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer 🕒 February 12 Intrepid 1 - 10 Website LinkedIn All Job Openings IT Support Engineer providing IT support and managing technology for ecommerce solutions at Intrepid Asia. Resolving support requests while optimizing hardware and software installations in a hybrid work setting. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Specialist - L1 & L2 🕒 June 18, 2025 Extreme Reach 1001 - 5000 📱 Media ☁️ SaaS Website LinkedIn All Job Openings Join the Technical Support team in managing client file processing and resolving issues efficiently. 🏢🏡 Kuala Lumpur – Hybrid 💰 $56.5M Private Equity Round on 2015-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Azure JavaScript Jenkins Linux Unix View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

application supportIT operationsnetwork diagnosticspayment processingtrading systemsnetworking conceptsLinux server administrationWindows server administrationsecurity best practicesincident response

Soft Skills

incident triagingdocumentationcollaborationproblem-solvingcommunicationattention to detailoperational integrityshift transition managementuser supportprocess improvement

Certifications

CompTIA Network+ITIL FoundationAWS Cloud Practitioner