Application Support Engineer
Atlantic Partners Asia
full-time
Posted on:
Location Type: Hybrid
Location: Kuala Lumpur • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud Platform
About the role
- Provide application support for critical business systems across production and staging environments, ensuring high availability and reliability.
- Troubleshoot, diagnose, and resolve complex application issues, minimizing impact and disruption to business operations.
- Monitor system performance, analyze log files, and track service availability using industry-standard tools and methodologies.
- Actively participate in incident, problem, and change management processes in alignment with ITIL best practices to maintain service quality and compliance.
- Collaborate effectively with business users, development teams, and third-party vendors to ensure seamless service delivery and issue resolution.
- Appropriately escalate issues and work collaboratively across teams to resolve incidents in a timely and efficient manner.
- Contribute to the creation and ongoing maintenance of internal documentation, runbooks, and knowledge base articles to support operational efficiency and facilitate knowledge sharing.
- Drive continuous service improvement by identifying recurring issues, analyzing root causes, and proposing automation or process enhancements to reduce incident volume and improve system stability.
- Assist in business case development, impact assessments, and change management activities.
- Perform any other related lawful duties that may be given by the Management from time to time.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline.
- Minimum 4 years of experience as an Application Support, preferably in fintech, banking, or payment platforms.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and application monitoring tools.
- Experience working in an ITIL-aligned environment is a plus.
- Familiarity with log analysis and debugging tools is a plus.
- Proven track record interfacing between business units and IT in complex, fast-paced environments.
- Familiarity with M365, MS Dynamics/CRM Systems, APIs, databases, and process automation tools is a plus.
- Domain knowledge in cross-border payments, remittance, or FX systems is also highly valued.
- Additional experience working with mobile apps is desirable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supporttroubleshootinglog analysisdebuggingprocess automationincident managementproblem managementchange managementservice improvementsystem performance monitoring
Soft skills
collaborationcommunicationproblem-solvinganalytical thinkingdocumentationknowledge sharingescalation managementcustomer serviceteamworkadaptability