Loan Officer Assistant

Atlantic Coast Mortgage

Loan Officer Assistant supporting loan origination and administrative tasks for a mortgage company. Ensuring timely processing and excellent customer service throughout the mortgage process.

Posted 6/24/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ensure files move through processing and closing in a timely manner
Promptly respond to client’s questions and concerns keeping them well informed of the loan process
Review and prepare client documents ensuring all paperwork is accurate
Properly prepare loan files for submission to processing
Illustrate excellent customer service skills with clients and internal partners
Perform a variety of administrative duties in support of the branch
Support the Loan Officer with scheduling, client communication, and file management

Requirements

What you’ll need

At least 2 + years of mortgage experience as an LOA or processor is required
Experience with VA, Conventional, and FHA loan types
Experience with Encompass LOS
Excellent written and verbal communication skills
Exceptional time management and organizational skills
Ability to learn quickly and multitask with high attention to detail
Knowledge of loan products and compliance requirements
Aptitude to work in a fast-paced, deadline-driven environment

Benefits

Comp & perks

Equal Employment Opportunity (EEO) workplace

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage experienceVA loanConventional loanFHA loanEncompass LOSloan productscompliance requirements

Soft Skills

customer service skillswritten communicationverbal communicationtime managementorganizational skillsattention to detailmultitaskingability to learn quickly